Discord Support
All in One
More than a ticket bot. TicketerBot gives Discord servers ticket panels, a live web inbox, onboarding tools, moderation workflows, server logs, command blocks, analytics, and health checks from one clean dashboard.
Ticket panels
Web inbox
Server ops
Plan controls
Everything you need for
support and server ops
From ticket creation to member onboarding, moderation, command blocks, server logs, and support analytics, TicketerBot helps you run the whole support experience.
Launch support in Discord
without custom setup
Create polished support panels with buttons, categories, and form prompts so members know exactly where to ask for help.
- Button-based ticket panels
- Custom categories and forms
- Private channels with staff access
# contact-support
Panel deployed from the TicketerBot panel editor
TicketerBot
AppToday at 10:00Open a Support Ticket
Choose the topic that matches your request. TicketerBot will create a private channel for you and the support team.
💬 General Support
Questions, access, and setup help
🐛 Bug Report
Broken features or unexpected errors
💡 Feature Request
Ideas your team should review
🚨 Report a User
Private staff-only escalation
Powered by TicketerBot
1
Live panel
4
Button categories
3
Form prompts
Run support from one
clean command center
See open tickets, configure panels, check server health, and manage support settings without digging through Discord channels.
- Live operational overview
- Panel and settings management
- Fast access to every support surface
Evolve Support
Business plan
Dashboard
Overview of your server's support activity
28
Total tickets
6
Open tickets
2
Unclaimed
4m
First reply
Live queue
Recent tickets
#0042
Technical Support
#0041
Billing
#0040
Bug Report
Setup
Launch checklist
Reply from the web
while Discord stays synced
Your team can handle support like a helpdesk while messages still appear naturally inside the user’s ticket channel.
- Browser replies sync to Discord
- Ticket list and message history
- Internal support workflow without channel hopping
Inbox
Reply to tickets in real time.
Technical Support
Alex · now
Billing
Sarah · 3m ago
General Support
Mike · 11m ago
Technical Support
I need help connecting the support panel to the right channel.
I can help with that. I can see your panel is live, but the channel still needs selecting.
Great, thank you.
Understand support quality
before it becomes a problem
Track ticket volume, first reply times, resolution trends, peak hours, and support performance in a format owners can act on.
- Response and resolution metrics
- Ticket volume trends
- Peak-hour visibility
142
Total Tickets
18
Open Tickets
124
Closed Tickets
4m
Avg Resolution
Tickets created per day
Ticket Volume
Top categories
Category Breakdown
Customer satisfaction
CSAT
★★★★★
36 ratings
24-hour heatmap
Peak Hours
Separate admins, moderators
and support staff clearly
Give each person only the access they need, with clean staff boundaries for support, administration, and moderation workflows.
- Role-aware dashboard access
- Support and admin separation
- Slash command visibility sync
Staff Roles
Support, moderation, and admin boundaries
Support Team
View tickets, claim, reply, close
Moderators
Reports, cases, moderation logs
Admins
Panels, settings, billing, exports
Command sync reminder
Customers are guided to reconnect once so Discord only shows slash commands to the right staff roles.
Answer common questions
with consistent replies
Save your best support answers once and reuse them from the dashboard so the whole team sounds polished and fast.
- Reusable response templates
- Faster replies for common issues
- Consistent tone across the team
Refund policy
Billing
Thanks for contacting us. Here is the current refund policy...
Account reset
Technical
I can help you regain access. Please confirm the email...
Escalation
Support
I am moving this to a senior team member now.
Help new members
settle in faster
Guide members with welcome messages, rules acknowledgement, auto roles, and a checklist that makes the server feel ready from day one.
- Welcome message previews
- Rules acknowledgement flow
- Auto-role setup
Settings
Welcome Onboarding
Welcome channel
#welcome
Rules channel
#rules
Auto roles
@Member, @Customer
Preview
What members will see
TicketerBot
AppWelcome to Evolve Support
Read the rules, choose your starter role, and open a support ticket if you need help.
Keep support channels
clean and accountable
Handle reports, catch spam and mention abuse, and keep a clear trail of moderation actions, message changes, joins, leaves, and role updates.
- Warn, timeout, kick, ban, and reports
- Spam and mention protection
- Deleted and edited message logs
Settings
Moderation module
Moderation log channel
#mod-logs
Report channel
#reports
Mute role
@Muted
Preview
How moderation will work
Member report received
OpenReports go to #reports for staff review.
AutoMod flagged message
Case #18Logged in #mod-logs with warn, timeout, kick, and ban actions.
Publish instant answers
members can call anytime
Create useful slash-command blocks like /faq, /rules, /pricing, and /support from the dashboard with button panels and saved templates.
- Self-serve answer blocks
- Button-based response panels
- Dashboard previews before publishing
Dashboard
Command blocks
/faqPublishedAnswer common questions instantly
/rulesPublishedShow rules and acknowledgement button
/pricingDraftPublish plan information
/supportPublishedPoint users to support channels
What members receive
Preview /faq
TicketerBot
AppFrequently asked questions
Here are the answers members need before opening a ticket. Use the button below if you still need staff help.
Know if the server
is ready before users do
Surface missing permissions, missing channels, slash command sync issues, and plan-limit friction before they create support problems.
- Bot permission checks
- Slash command setup status
- Plan and launch readiness warnings
Server Health
Your server is almost ready
Can create channels, manage permissions, and post panels.
Command visibility is restricted to configured staff roles.
Members can open tickets from #contact-support.
Support Team and Admin roles are configured.
You are using 8 of 10 panels on Pro.
Action needed
Upgrade prompts explain exactly which limit was reached before ticket creation is blocked.
More than tickets.
Run support and server ops.
Set up support, guide new members, keep channels clean, publish self-serve answers, and monitor launch readiness from the same dashboard your team already uses for tickets.
Bot permissions
HealthyManage channels, roles, and messages are available
Slash commands
HealthyCommands are synced and visible to the right roles
Ticket channel
HealthySupport panel destination is configured
Welcome flow
EnabledWelcome copy and member checklist are active
Command blocks
Pro+/faqPublished/rulesPublished/pricingPublished/supportPublishedModeration and logs
Pro+Spam protection
Repeated message burst flagged
Message log
Edited message captured in audit history
Member report
Report routed to the moderation queue
Up and running in
under 5 minutes
Three steps. That's all it takes to transform your Discord server's support experience.
Add TicketerBot
Click "Add to Discord", choose your server, and authorize the bot. The whole process takes less than 30 seconds — no technical knowledge required.
Create a Ticket Panel
Open the dashboard, design your panel with our visual builder, configure the form fields your users should fill out, and deploy it to any channel.
Manage from Dashboard
Reply to tickets from the web, track response times, review staff workload, and keep support moving from one dashboard.
Simple, transparent
pricing for everyone
Start free with everything you need. Upgrade when your community grows. Cancel anytime, no questions asked.
Free
For small communities that need simple Discord ticketing with TicketerBot branding.
1 server
- 1 server
- Unlimited ticket creation
- 1 ticket panel
- 3 ticket categories
- 50 active tickets
- 14-day free trial — all features
- Text transcripts
- TicketerBot branding on tickets
- Welcome messages & setup checklist
- Server health checks
Pro
For one growing server that needs inbox, analytics, transcripts, and no branding.
1 server per subscription
- 1 server per subscription
- Unlimited ticket creation
- 5 ticket panels
- 10 ticket categories
- 250 active tickets
- Text transcripts
- Ticket inbox view
- Analytics & insights
- Canned responses
- HTML transcripts
- Remove TicketerBot branding
- Welcome messages & setup checklist
- Server health checks
- Rules acknowledgement
- Auto-role on join
- Moderation lite
- Server logs
- Custom command blocks
Business
For one professional server that needs SLA, whitelabel, exports, and integrations.
1 server per subscription
- 1 server per subscription
- Unlimited ticket creation
- 25 ticket panels
- Unlimited ticket categories
- Unlimited active tickets
- Text transcripts
- Ticket inbox view
- Analytics & insights
- Canned responses
- HTML transcripts
- Remove TicketerBot branding
- Welcome messages & setup checklist
- Server health checks
- Rules acknowledgement
- Auto-role on join
- Moderation lite
- Server logs
- Custom command blocks
- Webhook integrations
- Custom embed branding
- SLA tracking
- Advanced moderation rules
- Multi-panel automation
Organisation
For teams managing support across several Discord servers.
3 servers included
- 3 servers included
- Unlimited ticket creation
- 25 ticket panels
- Unlimited ticket categories
- Unlimited active tickets
- Text transcripts
- Ticket inbox view
- Analytics & insights
- Canned responses
- HTML transcripts
- Remove TicketerBot branding
- Welcome messages & setup checklist
- Server health checks
- Rules acknowledgement
- Auto-role on join
- Moderation lite
- Server logs
- Custom command blocks
- Webhook integrations
- Custom embed branding
- SLA tracking
- Advanced moderation rules
- Multi-panel automation
- Priority support
Join Our Community
Get help, share feedback, vote on features, and connect with other server admins. Our team is active daily.
Frequently asked
questions
How do I add TicketerBot to my Discord server?
Is TicketerBot really free to use?
What happens to my tickets if I downgrade my plan?
Can I customize the look of ticket panels and forms?
Does TicketerBot work with multiple servers?
Ready to Transform Your
Discord Support?
Launch a clean ticket panel today, then add inbox, analytics, onboarding, moderation, server logs, and automation as your support server grows.