Built for serious Discord support

Practical tools for running Discord support — from ticket panels and a real-time inbox to analytics, team roles, moderation, server logs, and automation.

Core

Ticket Panels

Beautiful, customizable ticket panels that your community members click to open support tickets. No slash commands needed.

Button-based panels deployed to any channel
Custom ticket categories with unique forms per category
Configurable open/close messages and embeds
Auto-assign tickets to specific roles or staff members
Set ticket limits per user to prevent spam
Customizable panel embed colors, titles, and descriptions
Dashboard

Web Dashboard

A clean web interface for tickets, panels, roles, settings, analytics, and server operations. No more jumping between Discord channels for every support task.

Ticket management — view, reply, close, and export
Server settings and configuration panel
Staff and role permission management
Ticket panel builder with live preview
Activity logs and audit trail
Dark and light mode support
Communication

Real-time Inbox

Reply to tickets from your browser with live message sync between Discord ticket channels and the dashboard.

Live message sync between Discord and the web
Send staff replies from the dashboard
New ticket messages appear without manual refresh
Internal notes visible only to staff
Quick reply templates for common responses
Full conversation history for each ticket
Intelligence

Analytics & Insights

Understand your support performance with detailed analytics. Track response times, satisfaction scores, and identify bottlenecks.

Average response time and resolution time tracking
CSAT (Customer Satisfaction) score surveys
Staff performance leaderboards
Ticket volume trends and peak hour analysis
Category breakdown and tag distribution
Exportable reports for team review
Collaboration

Team Management

Use Discord roles to control exactly who can see and do what across support, admin, and moderation workflows.

Role-based access control with granular permissions
Support and admin role selectors
Claim tickets to specific team members
Claim and unclaim tickets from Discord or the dashboard
Staff activity and workload visibility
Slash command visibility sync for configured roles
Scale

Multi-Server Management

Manage all your Discord servers from one global dashboard. Switch between communities in a single click.

Global dashboard with all servers in one view
Per-server settings and configuration
Per-server billing — pay only for servers that need premium
Unified dashboard across all servers
Consistent branding and settings templates
Quick-switch server selector
Operations

Welcome & Server Onboarding

Launch a cleaner Discord server with ready-made onboarding, welcome messages, setup checks, and guided server readiness.

Welcome messages for new members
New member checklist for faster setup
Rules acknowledgement for Pro+ servers
Auto-role on join for Pro+ servers
Server health dashboard for permissions and channels
Slash command setup status and launch warnings
Safety

Moderation & Server Logs

Keep support channels clean and give your team a clear audit trail of what changed in the server.

Warn, mute, kick, ban, and user reports on Pro+
Spam and mention protection on Pro+
Deleted and edited message logs
Member join and leave logs
Role change and moderation action history
Advanced moderation rules on Business+
Self-serve

Command Blocks

Give members instant answers with simple slash-command content blocks managed from the dashboard.

Create /faq, /rules, /pricing, and /support blocks
Button-based response panels
Saved templates for fast setup
Channel destination selector
Dashboard preview before publishing
Available on Pro, Business, and Organisation
Advanced

Automation & Integrations

Automate repetitive tasks and connect TicketerBot to the tools you already use.

Canned responses for common questions (Pro+)
Webhook integrations for external services (Business+)
Auto-close stale tickets after configurable inactivity
Custom close reason workflows
SLA tracking and breach visibility (Business+)
Records

Transcripts & Logging

Never lose a conversation. Every ticket is automatically saved with full message history and metadata.

Text transcripts (Free) and HTML transcripts (Pro+)
Automatic transcript generation on ticket close
Saved transcript history in the dashboard
Download transcripts as files
Ticket and moderation action history
Message edit and delete tracking

See which plan fits your server

Every feature above is available on at least one plan. Compare them side-by-side to find the best fit.