Built for serious Discord support

Everything you need to run world-class support — from ticket panels and a real-time inbox to analytics, team management, and automation.

Core

Ticket Panels

Beautiful, customizable ticket panels that your community members click to open support tickets. No slash commands needed.

Button-based panels deployed to any channel
Custom ticket categories with unique forms per category
Configurable open/close messages and embeds
Auto-assign tickets to specific roles or staff members
Set ticket limits per user to prevent spam
Customizable panel embed colors, titles, and descriptions
Dashboard

Web Dashboard

A powerful web interface to manage everything about your tickets and server settings. No more jumping between Discord channels.

Full ticket management — view, reply, close, delete
Server settings and configuration panel
Staff and role permission management
Ticket panel builder with live preview
Activity logs and audit trail
Dark and light mode support
Communication

Real-time Inbox

Reply to tickets from your browser with live message sync. See new messages, typing indicators, and attachments as they happen.

Live message sync between Discord and the web
Send messages, embeds, and attachments from the dashboard
Typing indicators and read receipts
Internal notes visible only to staff
Quick reply templates for common responses
Full conversation history with search
Intelligence

Analytics & Insights

Understand your support performance with detailed analytics. Track response times, satisfaction scores, and identify bottlenecks.

Average response time and resolution time tracking
CSAT (Customer Satisfaction) score surveys
Staff performance leaderboards
Ticket volume trends and peak hour analysis
Category breakdown and tag distribution
Exportable reports for team review
Collaboration

Team Management

Invite staff, assign roles, and control exactly who can see and do what. Built for teams of any size.

Role-based access control with granular permissions
Invite staff members via Discord OAuth
Assign tickets to specific team members
Transfer tickets between staff or categories
Staff activity and workload visibility
Owner, admin, and agent permission levels
Scale

Multi-Server Management

Manage all your Discord servers from one global dashboard. Switch between communities in a single click.

Global dashboard with all servers in one view
Per-server settings and configuration
Per-server billing — pay only for servers that need premium
Unified dashboard across all servers
Consistent branding and settings templates
Quick-switch server selector
Advanced

Automation & Integrations

Automate repetitive tasks and connect TicketerBot to the tools you already use.

Canned responses for common questions (Pro+)
Webhook integrations for external services (Business+)
REST API for custom workflows (Business+)
Auto-close stale tickets after configurable inactivity
Custom close reason workflows
SLA tracking and enforcement (Business+)
Records

Transcripts & Logging

Never lose a conversation. Every ticket is automatically saved with full message history and metadata.

Text transcripts (Free) and HTML transcripts (Pro+)
Automatic transcript generation on ticket close
Searchable transcript archive in the dashboard
Download transcripts as files
Audit logs for all staff actions
Message edit and delete tracking

See which plan fits your server

Every feature above is available on at least one plan. Compare them side-by-side to find the best fit.

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