Documentation
Everything you need to set up and use TicketerBot.
1Getting Started
Add the bot to your server
Click the “Add to Discord” button on our homepage or from your dashboard. You'll need “Manage Server” permission in the server you want to add it to. The bot requires permissions to manage channels, roles, and messages.
Create your first panel
Go to your server in the dashboard → Panels → Create Panel. Give it a title and description, add categories (e.g. “General Support”, “Billing”), and customize the embed colors and buttons.
Deploy it
In the panel editor, go to the Deploy tab, select a channel, and click Deploy. Your members will see the panel embed with buttons they can click to open tickets. You can also choose where ticket channels are created (same category or a custom one).
2Commands Reference
| Command | Description |
|---|---|
/close | Close the current ticket with an optional reason |
/claim | Claim a ticket so other staff know you're handling it |
/unclaim | Release a claimed ticket back to the queue |
/add | Add a user to the current ticket channel |
/remove | Remove a user from the ticket channel |
/rename | Rename the ticket channel |
/priority | Set ticket priority: low, normal, high, or urgent |
/note | Add an internal staff note (hidden from the user) |
/snippet | Send a canned response by name |
/tag | Manage tags on a ticket |
/panel | Deploy a ticket panel to the current channel (admin only) |
3Dashboard Guide
Inbox
The Inbox gives you a unified view of all open tickets. Click a ticket to see the conversation, reply directly from the browser, add staff, or close the ticket. Messages sync in real time — no refresh needed. Available on Pro, Business, and Organisation plans.
Tickets
The Tickets page shows all tickets for your server with filters for status, priority, and category. Click any ticket to view its full transcript and metadata.
Analytics
Track ticket volume, average response times, resolution rates, and staff performance. See trends over 7, 14, or 30 days. Available on Pro, Business, and Organisation plans.
Canned Responses
Create saved reply templates that staff can use from Discord with /snippet or from the dashboard inbox. Great for common questions.
4Panels
Panels are the embeds your members see and interact with to open tickets. Each panel can have multiple categories, and each category can have its own form fields, welcome message, and assigned staff roles.
Customization options:
- Embed title, description, color, thumbnail, image, footer
- Category buttons with custom labels, emojis, and styles
- Modal form fields (text input, paragraph) per category
- Welcome message shown when a ticket opens
- Staff roles auto-added to each ticket
- Category templates for quick setup (gaming, community, business, etc.)
Limits:
- Free: 1 panel, 3 categories
- Pro: 5 panels, 10 categories
- Business: 25 panels, unlimited categories
- Organisation: 3 servers, 25 panels per server, unlimited categories
5Plans & Billing
TicketerBot offers four plans:
Free — $0
Unlimited ticket creation, 1 panel, 3 categories, 50 active tickets, basic transcripts, and TicketerBot branding. 14-day Pro trial when you first add the bot.
Pro — $4.99/mo
1 server, 5 panels, 10 categories, 250 active tickets, inbox, analytics, canned responses.
Business — $9.99/mo
1 server, unlimited active tickets, AI, webhooks, whitelabel, SLA, CSV export, API access.
Organisation — $24.99/mo
3 servers included with Business-level limits and features.
Free, Pro, and Business are managed per server. Organisation includes three server seats. Payments are handled securely through Stripe.
6FAQ
How many tickets can I have open at once?+
Free plan: unlimited ticket creation with 50 active tickets. Pro plan: 250 active tickets. Business and Organisation plans: unlimited active tickets.
Can I use TicketerBot on multiple servers?+
Yes. Free, Pro, and Business are managed per server. Organisation includes three server seats under one plan.
What happens when my free trial ends?+
Your server reverts to the Free plan. Existing tickets are preserved, but Pro features like the inbox and analytics become locked.
Can staff respond to tickets from the web dashboard?+
Yes — the Inbox feature (Pro+) lets you read and reply to tickets directly from your browser. Messages appear in Discord in real time.
Does TicketerBot support threads?+
Currently, tickets are created as private channels. Thread-mode support is on our roadmap.
How do transcripts work?+
When a ticket is closed, all messages are saved and a shareable transcript link is generated. Business and Organisation plans can also export transcripts as text files.
Can I customize the ticket panel embeds?+
Yes — you can set the title, description, color, thumbnail, image, footer, and author for each panel embed.