Privacy Policy

1. Introduction

TicketerBot is operated by Evolve Orbit FZC ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the TicketerBot Discord bot, web dashboard, and related services (collectively, the "Service").

By using TicketerBot, you agree to the collection and use of information in accordance with this policy.

2. What Data We Collect

We collect the following categories of data:

• •Discord account information: Your Discord user ID, username, avatar, and email address (provided via Discord OAuth2 during login).
• •Server information: Discord server (guild) ID, name, icon, member count, and channel information for servers where TicketerBot is installed.
• •Message content: Messages sent within ticket channels, including text content, attachments, and embeds, for the purpose of providing support transcripts and the inbox feature. If a server owner separately enables TicketerBot's moderation rules, messages in that server may also be processed transiently to detect configured blocked terms, unsafe links, excessive mentions, or repeated-message spam.
• •Limited server-member data: Discord user IDs, display names, roles, and member join, leave, or role-update events when needed to identify ticket participants, enforce the support-team permissions configured by a server owner, and safely close or restrict tickets when a participant leaves.
• •Usage data: Interaction data such as tickets opened, closed, response times, and feature usage for analytics purposes.
• •Payment information: If you subscribe to a paid plan, payment details are processed by Stripe. We do not store your full credit card number.

3. How We Use Your Data

We use your data to:

• •Provide, maintain, and improve the TicketerBot service
• •Authenticate your identity and manage your account
• •Display ticket messages in the web dashboard inbox
• •Generate analytics and performance reports
• •Process payments and manage subscriptions
• •Send service-related communications (e.g., billing receipts, critical updates)

We do not sell your data to third parties. We do not use your data for advertising purposes, and we do not use Discord message content or other Discord API data to train machine-learning or artificial-intelligence models.

4. Data Storage & Security

Your data is stored securely on Supabase (PostgreSQL) with encryption at rest and in transit. All connections to our servers use TLS 1.2 or higher. Access to production databases is restricted to authorized personnel only.

We implement industry-standard security measures including parameterized queries, role-based access control, audit logging, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Ticket content is available only to the ticket participant, server members whom the server owner has authorized as support staff, and the minimum authorized TicketerBot personnel required to operate or secure the Service. Access checks are applied per Discord server so one server cannot access another server's tickets or member data.

When optional repeated-message protection is enabled, TicketerBot holds a user's recent message text in application memory for no more than 15 seconds to compare repeats. This transient cache is not written to the database and is discarded automatically.

5. Third-Party Services

We use the following third-party services:

• •Discord API: To authenticate users and interact with Discord servers.
• •Stripe: To process payments and manage subscriptions. Stripe's privacy policy applies to payment data.
• •Supabase: For database hosting and authentication services.
• •Vercel: For web application hosting and serverless functions.

6. Data Retention & Deletion

We retain account and server configuration data while the relevant account or Discord server uses the Service. Ticket messages and transcripts are retained so authorized participants and support staff can review the support history, until the server owner requests their deletion or the data is no longer needed to provide the Service or meet legal, security, or billing obligations.

You may request deletion of your data at any time by contacting us at privacy@ticketerbot.com. Upon receiving a valid deletion request, we will remove or irreversibly anonymize the relevant personal data within 30 days, except where limited retention is legally required. Removing TicketerBot from a server immediately stops new collection for that server; an authorized server owner may request deletion of the server's existing ticket history using the same address.

7. Children's Privacy

TicketerBot is not intended for use by individuals under the age of 13 (or the minimum age required by Discord in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• •Access the personal data we hold about you
• •Request correction of inaccurate data
• •Request deletion of your data
• •Object to or restrict processing of your data
• •Data portability (receive your data in a structured format)

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or through the Discord bot. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: