Best Discord Ticket Bots Compared: TicketerBot vs Ticket Tool vs Helper.gg
Choosing the right ticket bot for your Discord server can make or break your support experience. We compared the four most popular options head-to-head so you don't have to.
Quick Comparison
| Feature | TicketerBot | Ticket Tool | Helper.gg |
|---|---|---|---|
| Web Dashboard | Full | Basic | Yes |
| Real-time Inbox | Yes | No | No |
| Analytics | Advanced | Basic | Basic |
| Canned Responses | Yes | Limited | Yes |
| Custom Panels | Yes | Yes | Yes |
| Form Fields | Yes | Yes | Yes |
| Transcripts | HTML | Text | HTML |
| CSAT Ratings | Yes | No | No |
| Auto-close | Yes | Yes | No |
| Webhooks | Yes | No | No |
| Free Plan | Yes | Yes | No |
| Starting Price | $1.99/mo | $8/mo | $10/mo |
| Custom branding | $4.49/mo | No | No |
TicketerBot
Best for: Servers that want a modern dashboard, analytics, and fast staff workflows.
TicketerBot is the newest entrant but the most feature-rich. It's more than a ticket bot: staff can reply from a real-time web inbox, guide new members through onboarding, review server health, publish command blocks, and manage moderation/logging from the same dashboard.
The free plan includes 25 new tickets per month, 1 panel, 3 categories, 50 active tickets, basic transcripts, TicketerBot branding, onboarding, server health checks, and a 14-day free trial of all features. Pro starts at $1.99/server/month for 500 tickets/month, 250 active tickets, analytics, inbox replies, canned responses, branding removal, rules acknowledgement, auto roles, moderation lite, server logs, and command blocks. Business adds unlimited tickets, webhooks, custom embed branding, SLA tracking, advanced moderation rules, and multi-panel automation.
Standout features: Real-time inbox, staff performance analytics, server health checks, command blocks, moderation lite, server logs, canned responses, webhook integrations, and a mobile-responsive dashboard.
Ticket Tool
Best for: Large servers that need a battle-tested solution.
Ticket Tool is the most popular ticket bot on Discord with over 4.6 million servers. It's reliable and well-known, but its dashboard feels dated and it lacks advanced features like analytics and a web inbox. The free plan is limited and the paid plan starts at $8/month.
Drawbacks: No web inbox, basic analytics, slow dashboard, higher price point.
Helper.gg
Best for: Servers that prioritize customization.
Helper.gg has the best customization options for ticket embeds and categories. However, it has no free plan (starts at $10/month), no analytics dashboard, and no auto-close feature. The UI is functional but not modern.
Drawbacks: No free plan, no auto-close, no real-time inbox, higher starting price.
The Verdict
If you want the most features for the lowest price, TicketerBot wins. It's the only bot with a real-time web inbox, canned responses, and advanced analytics — and it starts free. Ticket Tool is a safe choice if you want something battle-tested, and Helper.gg is worth considering if deep customization is your priority.
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